Leadership success hinges on the messages we send to our people, whether or not we realise that we are sending messages all the time. I learned many years ago that our kids watch what we do and pay more attention to our actions than they do to what we say. I think team members are much the same. Actions speak volumes. So does inaction.
- Fail to say something when you catch a team member indulging in behaviour that is unacceptable and you silently endorse it. Inaction is an endorsement.