Want to know more?   Contact us today.

Attitude or Bust

attitude“The Winner’s Edge is all in the attitude! Not aptitude—attitude is the criterion for success. But you can’t buy an attitude for a million dollars. Attitudes are not for sale.”

The Winner’s Edge: How to Develop the Critical Attitude for Success
by Dr Denis Waitley

If you want to build a profitable and dynamic business, every member of the team must have the right attitude. This begins with the leader, but must include the entire team. Literally, it’s attitude or bust. Allow poor attitudes to rule your company and it can send you broke.

Author of Winning the War for Talent, Mandy Johnson, says, “When would you hire someone with a bad attitude? The answer is, never!

Attitude is a daily requirement, not just an essential for securing a position with the company. If leaders don’t check bad attitudes the moment they are detected, the leader endorses the bad behaviour and sets the stage for it to become the norm.

Even people with good attitudes can change over time. This can be common among property managers and salespeople who comprise the front line team. Stress, rejection or angry clients can wear people down. If front line team members aren’t being encouraged by the leader and counselled when necessary, attitude can suffer. The result can be negativity, subversion, reluctance to do difficult tasks, reluctance to prospect, and at worst, mutiny.

People with the right attitude get things done.

They are happy to attend training, set goals, focus and work hard. They also look after their clients. To them, they are in real estate for the long haul. It is a career at which they want to excel. How much easier is it to lead a team with people like this?

I mentioned that the right attitude begins with the leader. ‘Can do’ people have ‘can do’ leaders. It is the leader who determines the company’s culture. It is the leader who sets the standards. And it is the leader who refuses to compromise on the culture and standards and who ensures that everybody on the team also adheres to the culture and standards.

Deterioration in attitude.

Sometimes this resolve can be tested. High performers can suffer a deterioration in attitude. Sometimes they ‘believe their own press’ and come to think that they are so good that they can do what they like. Often they set bad examples for the newer team members and if this behaviour is allowed to go unchecked, it won’t be long before this person becomes the surrogate team leader.

It doesn’t matter who they are or the amount of business they write. Everybody on the team must bring a good attitude to work, everybody must meet the standards. Or they must leave.

I realise that it can be hard to terminate somebody who writes healthy figures, but who has a bad attitude. But ask yourself, “Do I really want to hand over the leadership of my team to this person?” Do nothing and that is exactly what you are doing.

To start developing positive attitudes for effective performance and agency profitability, you can purchase Why Winners Win at www.whywinnerswin.com.au .

Attitude or bust: attitude is the key to a great profitable real estate agency and to a great life.

Gary Pittard
Recent Articles

Hiring Do's and Don'ts (Part 1)

This is a two-part article on the do's and don'ts of hiring. In this issue, we will discuss Hiring Do...

The Pretence of Social Media

Social media marketing is, or should be, a company function, and not a task undertaken by individual salespeople. Real estate agency profit consulta...

How To Make More Sales

Let's give some thought to how we can make more sales despite the gloom and doom about the current state of the real estate market in many regions. ...

The Game of Life

In this short sales session, real estate agency profit consultant, Gary Pittard, discusses the importance of clear and precise communication. He als...

Reviews: Your Name in Lights

Here in the digital world of the 21st century, let's give some thought to happy client reviews and, in particular, how we use them. Some salesp...

Know Your People, Encourage Your People

In his final ill-fated expedition in Africa, explorer Henry Stanley paid the ultimate price for straying from his usual practice - he didn't choose ...

Two Types of Salesperson

A change in the market has exposed many of those who looked like winners during the boom. Back then, it was easy to look like a hero - if you co...

A Deeper Understanding

In this short sales session, real estate agency profit consultant, Gary Pittard, discusses one major difference between the order taker and the prof...

Create A Success Environment

Real estate agency profit consultant, Gary Pittard, says, "Real estate agency owners have the options to build their companies into success environm...

Are You Sure It's the Market?

A lot of leaders and salespeople are complaining about the 'tough market'. But is the market really the whole problem? The advice I've been giving ...

Love Of Quality Work

Are you the type of person who does just enough to get by at work, or does quality work mean something to you? Real estate agency profit consultant,...

A Sure Way to Higher Profits: why coaching salespeople pays dividends

Many offices struggle and so do their salespeople. In the nineties, salespeople wrote on average $135,000 in fees. Since 2010 we have seen litt...

Want to reach your profit potential? Contact us now.

Pittard


Suite 71, Level 4
330 Wattle Street

Ultimo NSW 2007
Australia


Mailing Address
PO Box 2045
Strawberry Hills NSW 2012


: (02) 8217 8500
Fax: (02) 9281 4198
AUS Free call: 1800 663 600
NZ Free call: 0800 448 065
International: +61 2 8217 8500

: info@pittard.com.au

Contact Us