Courtesy Costs Nothing

Give all clients your time, attention, and courtesy
Salespeople who treat buyers with disdain would do well to remember that those buyers will become sellers one day. And they will remember those agents who treated them well when they were purchasers.

No salesperson will admit to treating people badly, but you do see it all the time.

A classic example can be seen around auctions, where agents happily allow buyers to do pre-auction pest and building reports – spending hundreds, if not thousands, of dollars – even though those purchasers have no chance of buying the property.

I bid at auctions for my niece and her husband a few years ago. They paid for two sets of reports on two separate properties and we never got a bid in. The agents led them to believe they had a good chance of securing each property on their budget.

Both agents blamed the ‘hot market’ when my niece missed out. When those agents said they had no idea that these buyers were out of the market on their budget, the agents were either lying or incompetent.

Today, my niece and her husband are homeowners and will upgrade in the foreseeable future. I know two agents that won’t be invited to do a listing presentation.

Clients are not a limitless resource.

It is foolish to treat people as though there are plenty of others to take their place. Treat clients well and it will pay dividends, in both job satisfaction and in results.

Geoff Burch, in Writing On The Wall, said that before you say “No” to a client, or are about to treat them with indifference, imagine them standing in front of you with a huge purse. This purse is full of money and they want to give it to you.

Buyers and sellers want to give you their money. All you have to do is find out what they want, help them get what they want and they will gladly hand it over to you.

Agents who are too busy to return calls, too important to arrive at the appointment on time, and who won’t give buyers and sellers honest information and feedback, are a blight on our industry. They have no long term future in real estate.

Give all clients your time, attention, and courtesy. Do this whether or not you have much chance of doing business with them.

Courtesy costs nothing, but pays huge dividends over the life of your real estate career.

Recent Articles

Where Are You Taking Your Company

As the owner of a real estate business, you are its leader. Real estate agency profit consultant, Gary Pittard, suggests that, as the leader, you sh...

Wealthy and Well Adjusted

An interview of William Danko, co-author of Richer Than a Millionaire with Richard Van Ness, will be released this month on Pittard's streami...

That Elusive Thing Called Motivation

Real estate agency profit consultant, Gary Pittard, warns real estate salespeople that they must be sure to learn the REAL reason why property selle...

Numbers and Ratios: A Glimpse of the Future

It doesn't take a genius to figure out when a salesperson is in a performance slump, although many leaders don't appear to notice until the salesperso...

Sack Your Dilberts

While the cartoon series, Dilbert, might be funny, real estate agency profit consultant, Gary Pittard, says that in real life, Dilberts can be anyth...

The Committee in Your Head

You cannot watch, listen to, or read the news for long without being bombarded with bad news, gloomy forecasts and general negativity. Bad news sells....

A Profound Connection

To succeed, says real estate agency profit consultant, Gary Pittard, we must be masters of our chosen fields. He quotes author ...

Essential Actions

If you want to get your new sales recruits off to a flying start, first teach them the essential actions - those neces...

The Right Amount Of Pressure

There is a difference between threatening team members with dismissal for poor performance and applying positive pressure to perform. In this short ...

Hold Yourself Accountable

In an age where people can be quick to assert their rights but slow to live up to their responsibilities, we at Pittard advise our leaders to hold the...

Study For Understanding

Every time clients ask salespeople a question, they are trying to answer the big question they have in their minds, which is, "Why should I list wit...

Activity

Take a minute and look around your agency. Everybody looks busy, don't they? But are you making money? Are they making money? If you're not carefu...

Want to reach your profit potential? Contact us now.

Pittard


Suite 71, Level 4
330 Wattle Street

Ultimo NSW 2007
Australia


Mailing Address
PO Box 2045
Strawberry Hills NSW 2012


: (02) 8217 8500
Fax: (02) 9281 4198
AUS Free call: 1800 663 600
NZ Free call: 0800 448 065
International: +61 2 8217 8500

: info@pittard.com.au

Contact Us