Hard Truths

Hard Truths

hard_truths

CLIENT CARE – for many salespeople these are words they use often, but as we know actions speak louder than words.

Over and above service, client care means giving clients the right advice, whether or not it is in your best interests to do so. It means telling the truth to clients at all times, never ‘gilding the lily’ – distorting the truth or omitting certain elements of the truth in order to persuade.

Telling the truth means telling the whole truth. This includes the hard truths.

Salespeople often forget this.

Many prefer to tell only the ‘happy truths’: “The buyers liked the property” or “The buyers thought the décor was lovely”; etc. But many often avoid the hard truths – “The buyers thought the property was too small for the price”, or “The buyers felt the property was $25,000 overpriced”.

If sellers’ properties are overpriced, they need to know it. In real time, as you receive the feedback from buyers.

They need this information so that, over time, they arrive at the understanding of how much their properties are worth in the current market. Without facts they cannot make intelligent decisions.

The reason that salespeople avoid delivering hard truths to sellers is that some salespeople don’t want to risk the sellers’ displeasure. It’s that old chestnut fear of rejection.

Image if surgeons felt the same way – too scared to tell patients that radical surgery was the only option. Surgeons like this would do more harm than good.

The Whole Truth

Likewise, salespeople who are too scared to tell clients the whole truth, including the hard truths, do more harm than good. Clients expect us to communicate every aspect of their sale to them. If buyers aren’t positive, the clients need to know. If their properties are overpriced, sellers need to know. If the property needs to come down in price in order to sell, the clients need to know.

You do clients no favours by shielding them from the hard truths.

But this is not what is happening: salespeople aren’t shielding their clients from the hard truths; they shield THEMSELVES from perceived client displeasure.

Fact: if you are a ‘people pleaser’ you will not make it in sales. These people avoid any chance of conflict by only telling others what they want to hear.

I call these people “Nice guy, buts’.

“He’s a nice guy, but I listed with the other agent because I think she can sell my house”. You know the type.

Be diplomatic, watch the words you use, but tell the whole truth. Tell the hard truths.

For people of integrity, there can be no other way.

Recent Articles

Financial Foundations

In my experience as a real estate agency profit consultant, I've seen many real estate businesses in grave financial trouble, and many spend thems...

Cut To The Chase

Have you ever noticed how some people say five sentences when a 'Yes' or 'No' would have sufficed? Some people speak a lot but say little. Real esta...

Loving What You Do

Some people say you must love your work. I agree that this is desirable, but it's not always realistic. Pursuing this ideal could cost you a ...

Faking Happiness

Written and video reviews are essential. To quote one winning salesperson: "These days, clients go online and do research on you. At the listing pre...

There's No Marking Time

Of all sayings, I despise this the most: "If it ain't broke, don't fix it". I have heard people use this phrase as justification for n...

Money In The Bank

What most real estate agents refer to as 'Marketing' is really nothing more than 'Advertising'. Advertising is just one small component of the large...

Free Shots

Some years ago, I presented a Field Challenges workshop in Perth. Participants submitted for discussion challenges they were facing in the field. ...

Problem Stacking

"Every task is accomplished piece by piece, and every problem is solved one by one. 'Problem Stacking' is a sure way to get nothing done", says re...

Profit Systems

In the eighties, management expert Michael Gerber coined a phrase that became popular across the world: "Work on your business, not in you...

Whose Bright Idea Is This?

It is no secret that far too many business people, salespeople and leaders, hold training in low regard. In this short leadership session, real es...

Why You?

Salespeople spend a lot of time trying to convince sellers how good they are. They talk about the advertising they do, the awards they've won, the res...

Smart Goals Aren't Enough

If you have received even a modicum of real estate training, you know about SMART Goals: specific, measurable, achievable, realistic, and achievab...

Want to reach your profit potential? Contact us now.

Pittard


Suite 71, Level 4
330 Wattle Street

Ultimo NSW 2007
Australia


Mailing Address
PO Box 2045
Strawberry Hills NSW 2012


: (02) 8217 8500
Fax: (02) 9281 4198
AUS Free call: 1800 663 600
NZ Free call: 0800 448 065
International: +61 2 8217 8500

: info@pittard.com.au

Contact Us