The most effective tool leaders have at their disposal is also the most ignored.
What happened to talking with our team members, one-on-one, over coffee? I think we’ve become so busy that we no longer allow time to do this most important leadership function, but do we really save time by neglecting our one-on-ones?
There is an old leadership saying:
If you believe this, you understand why taking the time to sit down with a team member and ask “How are you?” is so important. It is so important that if you fail to do it regularly (at least once a week), and with all team members – right through to the receptionist – I guarantee that you will spend much more time hiring new people than you will