Many business owners fail to realise the part they play in developing their teams to full potential. While each team member has a responsibility to develop himself or herself into the best salesperson possible, the highest calling of leadership is to bring out the best in people. Many, if not most, offices do a minimum amount of training. This explains why most offices in Australia and New Zealand struggle to earn consistent profits from their sales departments. In this short leadership session, real estate business consultant, Gary Pittard, explains the part the leader plays in leading the team to high client satisfaction, to high incomes and maximum profit.